PAYMENT
- Upon completing your order, you will be directed to payment.
- We accept all major credit card payments via Visa, Mastercard, Bancnet, JCB & Paymaya.
- All online orders can only be processed in the website through credit card payments.
SHIPPING
We ship worldwide.
- For Metro Manila orders, we use Lalamove & Grabexpress.
- For outside Metro Manila, we use LBC.
- For international orders, we ship via DHL Express.
We need time to process & ship your orders.
- For orders within Metro Manila, allow 3-5 business days.
- For orders outside Metro Manila, allow 7-10 business days.
- For international orders, allow 10-14 business days.
RETURN AND EXCHANGE
- Cancellation or refund in any form of payment, cash or card is not allowed.
- All sale/marked down items are final. They are not allowed for return nor exchange.
- Altered items are not allowed for return nor exchange.
- We allow exchange within 7 business days upon receipt of items.
- Value of exchanged items should follow current value posted in the website, not value of the date of purchase.
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Only one exchange request can be done at a time for the same order. New item/s must be the same or higher value than the original item/s purchased.
- All exchange item/s are subject for approval.
- Item/s should be in the same condition as they were received.
- Hangtag/s attached to items.
- Include a print out of your order confirmation.
- After we received your parcel, you will be contacted by one of our representatives.
- Buyer is responsible for shipping charges.
- You may send item/s back to our head office in the address below:
- 273 M. A Reyes, Brgy. Little Baguio, San Juan City 1500
Important note:
- All sales are final after 7 days upon receipt of your order.
- We will not accept parcel returned after the prescribed timeframe of 7 days. Shipping costs & risks pertaining to the returned product/s will be shouldered by the sender.
ALTERATION
- We offer alteration services.
- Customers with P 5,000.00 worth of purchase (single receipt) are entitled for free alteration within 30 days from the date of purchase, charges will be applied for items purchased after 30 days.
- Purchases below P 5,000.00 will still be entertained with minimal charge.
- Lead time for alteration of item/s will be 2 weeks from the date received. Schedule may vary depending on the difficulty & number of pieces.
Important note:
- No refund, no return or exchange shall be given for items already altered.
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The alteration request done by the customer implies that she voluntarily requests the alteration & release K & Company or any of its officers, stockholders or employees from any & all liabilities with respect to the outcome of the alteration.